Shipping policy

MyAlli Shipping Policy

Last Updated: January 2025

Thank you for shopping with MyAlli. We are committed to delivering your products quickly, safely, and reliably. Please review our shipping guidelines below.

1. Order Processing Time

  • All orders are processed within 1–2 business days.

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • You will receive a shipping confirmation email with tracking details once your order has shipped.

2. Shipping Rates & Delivery Times

We offer standard, expedited, and priority shipping options at checkout.
Shipping rates are automatically calculated based on:

  • Delivery location

  • Shipping method selected

  • Package weight

Typical Delivery Estimates:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • Priority Shipping: 1–2 business days

Delivery timelines may vary due to carrier delays, weather, or high-volume periods.

3. Tracking Your Order

Once your order ships, you will receive a tracking link via email.
Tracking updates may take 24–48 hours to appear after dispatch.

4. Shipping Restrictions

Due to regulations on dietary supplements, we are unable to ship to certain regions or countries.
If your address falls under a restricted area, your order will be canceled and refunded.

5. Incorrect Addresses

Customers are responsible for providing accurate shipping information.

  • MyAlli is not responsible for delays, lost packages, or failed deliveries due to incorrect or incomplete addresses.

  • If your order has not shipped yet, contact us immediately for corrections.

6. Lost, Delayed, or Stolen Packages

Once an order has been handed to the carrier:

  • MyAlli is not responsible for lost or stolen packages.

  • If your package is delayed or missing, please contact the carrier directly using your tracking number.

  • We will assist where possible, but resolution depends on the carrier’s investigation.

7. Damaged Packages

If your order arrives damaged:

  1. Take clear photos of the product and packaging

  2. Contact us within 48 hours of delivery

  3. Include your order number and images

We will replace or refund the product depending on the situation.

8. International Shipping

We currently ship to select international destinations.

Please note:

  • Delivery times vary by country.

  • Customs duties, import taxes, and additional fees are not included in the product price or shipping cost.

  • These charges are the customer’s responsibility.

Delays related to customs processing are outside our control.

9. Order Changes & Cancellations

If you need to modify or cancel your order, contact us within 1 hour of placing it.
Once an order is processed or shipped, we cannot make changes.

10. Contact Us

For shipping questions, support, or assistance, reach out to our team:

📧 Email: support@alliweightloss.com
🌐 Website: www.alliweightloss.shop