MyAlli Return & Refund Policy

At MyAlli, your satisfaction is our priority. We aim to provide high-quality products and a smooth shopping experience. If for any reason you are not fully satisfied with your purchase, please review our return and refund guidelines below.

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Eligibility for Returns

To qualify for a return:

• The item must be unused, unopened, and in its original packaging.

• Returns must be requested within 30 days of the delivery date.

• Products that have been opened, used, or tampered with cannot be returned due to safety and hygiene regulations.

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Non-Returnable Items

For safety and regulatory reasons, we cannot accept returns on:

• Opened supplement bottles

• Used products

• Items purchased during clearance or promotional sales

• Digital downloads or gift cards

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Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the issue

• A description of the problem

We will arrange a replacement or refund at no additional cost.

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Refund Processing

Once your return is received and inspected:

• Approved refunds will be issued back to your original payment method.

• Refunds may take 5–7 business days to appear, depending on your bank or card issuer.

• Shipping fees are non-refundable, unless the return is due to an error on our part.

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Return Shipping

• Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

• We recommend using a trackable shipping method to ensure safe delivery of your return.

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Order Cancellation

Orders can be canceled within 1 hour of placing them. Once an order has been processed or shipped, it cannot be canceled.

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How to Request a Return

To start a return, please contact our support team:

📧 Email: support@myalli.com
📦 Include your order number and reason for return.

Our team will provide instructions and a return authorization number.